Title:  Sr. Manager - Projects & E-channels                                                             Nov2008 till Jan 2010

Job Purpose: Reporting to Headof Retail, managed strategic projects, providefunctional/business knowledge for banking/financial solution initiatives.Define Costs/Budgets, methodology, program linkages, manage project objectives,project plans; help identify and manage resource requirements; scope, risk; andbusiness relationship. Develop internal team skills & knowledge to engagepeople, process & technology for effective customer/ business interactionand back-office functions.

ACHIEVEMENT HIGHLIGHTS

Business Projects

·         Extensively projectmanaged the planning, costing, execution, training and implementation (on-cost/ on-time) & go-live for a Contact centre/IVR solution. (US 2.33m)

·         Program managedthe collaboration of multi parties (business/IT/vendors) for decisions thataffect scope, business architecture, business process mapping and delivery withdemonstrated leadership skills to  manageteams and key stakeholders alongside to risk – issues & escalation management.

·         Reducedturn-around by 30% with effective process re-engineering & e-channelintegration for Card Operations, branch & service centre’s.

·         Project managedprocess change initiatives for Call centre/Wealth mgmt & Cards; increasedtraffic by 35%.  Improved SLA by 32%.

·         Conducted Gapanalysis/review for front office system integration, developed newfunctionality requirements, and strategized rules for 360 deg customer view.

·         Project managed& helped configure revenue management guidelines & product pricing usingparameters & system alerts. Helped identify, document & plug revenueleakage using monitor programs to mitigate loss.

Solution Delivery

·         Implemented end-to-endproduct initiatives for Retail banking in line with product bundling -E-account config, cross sell initiative for cards & retail productofferings.

·         Project managedthe s/w development using the agile (incremental & adaptive) methodologyfor a Credit Card work-flow solution across branch - operations and servicecentre.

·         Designed &implemented the Wealth management segmentation– with customer profitabilitytracking for 8000+ customer base in conformance to parameters agreed by IT& key stakeholders.

·         Experience usingBPM/BRE (rules engine) for strategic process re-engineering initiatives forPre-Sales & Back office operations. 

Job Purpose: To successfully manage and provide functional business knowledge for banking/financialproject initiatives, by acting as the liaison between onshore/offshore teams.Manage business dynamics project framework, formulate responses to RFI/RFP andreview the same.

ACHIEVEMENTHIGHLIGHTS

Projectmanagement

·         Managed banking projects for clients acrossretail operations with lead managing Onshore/Offshore groups & ensuringconformance to project guidelines and scope management

·         Spearheaded process improvementinitiatives, customization effort estimation

·         Conceptualized a back office workflowmodel for Mortgage Lending operations, jointly with business and IT with keyinterfaces to core banking & other retail applications

·         Documented a process mapping of corebanking functionality to suit Australian regulatory reporting requirements

SolutionDelivery

·         Leveraged on personal expertise inplanning client management strategy and pricing for a leading bank witheffective communication to stakeholders

·         Manage pre-contract activities for largeproposals & being involved as a subject matter expert.

·         Using strategic/forward thinkingskills, identified alternate options and customization requirement duringopportunity evaluation

·         Proven experience in business processmanagement - Planning solution strategy, packaging and best positioning forwinning deals

·         Employ excellent attention to detailsin designing proposed solution according to customer requests, time and scope.

·         Demonstrated commitment to quality andsound business practices in performing resource management for fixed price and time& material projects over US 3m.

         Title: Project Manager – Banking                                                                          June 2007 – Oct 2008

Job Purpose: To successfullymanage and provide functional business knowledge for banking/financial projectinitiatives, by acting as the liaison between onshore/offshore teams. Manage businessdynamics project framework, formulate responses to RFI/RFP.  Responsiblefor strategic development and implementation of solutions, designed to improveproductivity, streamlined operations and faster access to critical information.

ACHIEVEMENT HIGHLIGHTS

Business management

·         Independentlymanaged the proposal/bid anchoring for Common Wealth Bank – an organisationwide technology transformation program. Provided functional inputs &technical liaison with Onshore/Offshore groups to ensure adherence to projectguidelines & scope.

·         Conceptualized aback-office workflow model for Macquarie Bank - Lending operations, jointlywith business and IT with key interfaces to core banking & other retailapplications

·         Documented amapping of core banking functionality (Finacle) to suit Australian regulatoryreporting requirements for Westpac. Performed sensitivity analysis to identifykey gaps/variables requiring customizations.

·         Supported productgovernance processes by providing process alerts & escalation matrix. Assessed/forecastedresponse times, failure triggers and process efficiency potential.

Solution Delivery

·         Leveraged onpersonal expertise in planning client management strategy and pricing for aleading bank with effective communication to stakeholders

·         Using strategic/forwardthinking skills, identified alternate options and documented customizationrequirement during opportunity evaluation for Macquarie Bank – pilot phase

·          Proven experiencein business process management - Planning solution strategy, packaging and bestpositioning for winning deals

·         Employ excellentattention to details in designing proposed solution for Rabobank - Onlinelending mapping to specific requests, time and scope.

·         Demonstratedcommitment to quality and sound business practices in performing resourcemanagement for fixed price / T & M projects.

Title:Business Project Manager – Projects & E-channels                                                         Mar2000 - Apr 2007

Job Purpose: To successfully implement projectmanagement guidelines & synergise business strategies & projectinitiatives, with an I.T/Technical component. Implement project framework,rollout solutions & manage resources from IT/business & vendor todeliver strategic projects. Communicate project progress and highlight risks,mitigants & challenges to team & stakeholders.

ACHIEVEMENT HIGHLIGHTS

Project management

·         Application ofexemplary program management skills (PMBOK) to lead and direct the strategicproject initiatives of the bank. Coached support staff and project teammembers.  

·         Demonstratedleadership role in budget preparation, requirement gathering, vendor/resourcemanagement, and project scope - based on dimension, complexity & risk.

·         Managedre-definition with forward thinking for alignment of cross functional businessprocess for operational efficiency. Spearheaded initiatives involving people,process and technology change.

·         Effectivelymanaged vendor negotiations, contracts during system acquisition phase.

Select Project Accomplishments

Retail / SME Lending

Wealth Management

Call Centre /IVR  - ATM /EDM

Credit Scoring

 Card Application processing

Siebel CRM

Wealth Management

360 – Unified Customer view

AML/KYC & Basel II

·         Excellence inmonitoring progress of business projects including review of project progress,deliverables, slippages, defects, advise corrective measures & constantstakeholder updates thus ensuring on time deliveries. Program managedcomplex interface negotiation, onshore/offshore developments involvingexternal parties and cross-functional teams.

People Accomplishments

·         Conducteddiscussion forums between vendor/IT team on capability & sizing forecast.

·         Contributed tothe review of project practices, ‘lessons learned" and improvisations

·         Ranked as “highperformer” for 5 consecutive years

·         Recipient of the‘Best Unit” & “Most Valued Contribution” Award 

Designation:       Officer Projects - Consumer Banking, Gulf                             Apr 1988 till Mar 2000

Job Purpose: To manage projects within the time frame to budget as per businessprerogatives. Define technical & functional user requirement specificationsby using flow charts in developing new system design for all systems in retailbanking.

ACHIEVEMENT HIGHLIGHTS

·         Identified/eliminated areas of non-value add by automation of workflow for Loans, Branch-back office  and Credit operations

·         Design &assist in implementing systems for new products and promotional programs.

·         Key contributorfrom business during periodic Audits & review process.

·         Proactivelyidentify areas of weakness, error prone and risk areas

·         Roll-out ofsolutions across Middle East South Asia