·         Providing daily system support to users by investigating and resolving application issues.

• Consulting with clients regarding their present and future needs, conducting feasibility studies and make recommendations appropriately.
• Preparing and presenting strategic plans, IT recommendations, technology forecasts, and long term formulations to senior Director for his approval.

• Refinement of current in-house programs to cater to the dynamic needs of the company.

• Supervising a staff of 4 members in the IT department.

• Designed and implemented Business Choice Insurance Management Application and provided recommendations on best approaches.
• Provided fast and quality production support by closely working with the Business Analyst to analyze and resolve issues through data and/or code fixes.
• Worked with a team of developers and/or independently as needed to execute tasks within the allotted timeframe and deliver quality solutions.
• Performed extensive technical functions including updating of SQL Scripting, documenting, and maintaining systems.
• Provided guidance to junior staff as required.
• Conducted thorough unit testing and assist the Business Analyst (BA’s) with functional, system and interface testing.
• Analyzed business requirements and provided accurate technical work estimates.